Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, phone number, postal address, and payment information when you register for our courses.
• Profile Information: Language proficiency level, learning goals, and preferences.
• Course Interaction Data: Your progress, assessment results, participation in discussions, and completion rates.
• Technical Data: IP address, browser type, device information, operating system, and cookies.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and features used.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our English language courses and services
• Process enrollments, payments, and manage your account
• Personalize your learning experience based on your proficiency level and goals
• Communicate with you about course updates, new offerings, and educational content
• Analyze usage patterns to enhance website functionality and user experience
• Detect and prevent fraudulent activities and security breaches
• Comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you when you enroll in our courses.
• Legitimate Interests: Processing that serves our legitimate business interests, such as improving our services and marketing, without overriding your rights and freedoms.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.
• Legal Compliance: Processing required to comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, hosting providers, and analytics services.
• Educational Partners: Instructors and educational content providers who need access to student information to deliver courses.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as a business asset.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL technology
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures for our staff
• Data backup and recovery procedures
• Staff training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct inaccurate or complete incomplete information.
• Erasure: The right to request that we delete your personal data in certain circumstances.
• Restriction: The right to request that we restrict the processing of your data in certain circumstances.
• Data Portability: The right to receive your personal data in a structured, commonly used format.
• Objection: The right to object to our processing of your personal data in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we relied on your consent to process your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small text files stored on your device that help us improve your experience and provide certain functionality.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Allow us to remember your preferences and settings.
• Targeting Cookies: Record your visit to our website, the pages you visited, and the links you followed.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, some parts of our website may become inaccessible or not function properly if you disable cookies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with us (e.g., course enrollment)
• Legal obligations that require us to retain data for specific periods
• Statute of limitations under applicable law
• Ongoing disputes or potential disputes

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.